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Passionate about creating smarter people experiences every day

Enrico Vivio Apr 13th, 2016 Business & Performance

The Italian National Institute of Statistics assigns its customer care services to Transcom


The Italian National Institute of Statistics is a public research organization that produces and communicates high-quality statistical information, analytical studies and forecasts for th...

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Emanuele Vitale Sep 15th, 2015 Innovation

The Chat Experience that affects both business results and customer service


In an ever more competitive market, adopting advanced relationship strategies with customers represents a differentiating factor and an effective way to create a sustainable, long-term co...

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Emanuele Vitale Aug 11th, 2015 Innovation

LeonarDo @ work – Transcom pilot projects to improve Customer Experience


In recent years, continuous transformation, evolving technology and huge social media growth have exponentially increased customers' influence over your brand and radically modified the w...

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Emanuele Vitale Jun 12th, 2015 Innovation

Official opening of “LeonarDo 2.0.14” – a new research and innovation center for Customer Experience


In March, Transcom Italy presented its new Research and Innovation Center for Customer Experience to the press and the local authorities. The center is located in L’Aquila and set up join...

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Debora Mendola May 27th, 2015 Business & Performance

The best customer experience for Italian business travelers starts in Tunis


Early this year, Transcom Tunis officially launched a new customer care service for one of Italy’s biggest travel companies.  As partner and founding member of a worldwide network that un...

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Stefania Melosi May 12th, 2015 People

A cooking course in Transcom Italy inspires teamwork


During the autumn of 2014 Transcom Italy organized a special training course for their top executives and managers. Their task was to: Cook a full meal to share and enjoy together Prepa...

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Stefania Melosi Apr 10th, 2015 People

Transcom Italy and Unicef together for the “100% Let’s Vaccinate Every Child” project


As part of Transcom Cares, the overarching program that guides our solidarity and social responsibility initiatives worldwide, in 2014 Transcom Italy entered into a partnership with UNICE...

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Roberto Boggio Feb 24th, 2015 Business & Performance

Transcom Italy wins award for “Best contact center outsourcing partner in 2014”


The prestigious award was awarded on February 12 by a panel of experts appointed by the CMMC Club, an Italian association that brings together companies and professionals working in the c...

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Lorena Marzolo Feb 11th, 2015 Business & Performance

A win-win agreement with leading Italian mobile operator creates added value for client and Transcom employees


One of Transcom Italy's main clients is a major international telecommunications operator, with over 30 million active SIM cards in Italy.

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Alessandro Casella Jan 22nd, 2015 Innovation

Transcom Italy launches new app to let you stay up to date on the company


A touch of the screen is now all it takes to receive real time updates about the world of Transcom. This is all it takes to access information about the latest news, browse through our ne...

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