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Passionate about creating smarter people experiences every day

Isabel Sánchez-Lozano Jul 1st, 2015 Business & Performance

Transcom Spain awarded at the Platinum Contact Center Awards 2015


  Once again, Transcom has been awarded in one of the most prestigious customer care events in Spain: the Platinum Contact Center Awards, which are organized by the Contact Center Magazin...

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Alberto Martínez Bernardo Feb 16th, 2015 Business & Performance

Transcom´s quality recognized at the 2014 CRC Gold Awards in Madrid


The Customer Relation Expo is the most important meeting point in Spain for professionals and clients in the contact center and customer service industry. The edition for 2014 took place ...

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Alejandro Menjura Molina Nov 4th, 2014 Business & Performance

Transcom Peru recognized with the 2014 Frost & Sullivan Award for Growth Excellence Leadership


It is an honor for me to announce that Transcom Peru has been recognized with the 2014 Frost & Sullivan Award for Growth Excellence Leadership. During 2013, Transcom was the fastest-g...

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César Mesa Aug 25th, 2014 People

How Transcom Sevilla uses sport as a motivational and performance improvement tool


At Transcom we know that one of the key success factors in our business is our adaptability. That is why we at Transcom Sevilla strive to differentiate ourselves from our competitors by h...

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Fernando Oliveira Aug 18th, 2014 Business & Performance

How to transform an inbound support service from a cost into a profit generator


About 18 months ago, one of our clients launched a new inbound service, designed to handle technical support. As in most of the support services we handle for this client, this project in...

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Agustín Romero Aug 5th, 2014 Innovation

Delivering the best customer experience through social media channels


At Transcom Isla Sicilia in Spain, our social media customer service team just celebrated its second anniversary. The department’s main priority is to monitor and address all queries and ...

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Alejandro Menjura Molina Jul 21st, 2014 Innovation

"I Transcom Forum Multichannel" at a glance


As a follow-up to the earlier post about the I Transcom Forum Multichannel: Integration strategies for your client, I am happy to share a video from the event.

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Adriana Tavares Jul 18th, 2014 People

The sweet taste of Transcom Cares in Portugal


Last December, Transcom Portugal made a donation to a local institution that is small in size but very big in the difference they make in the lives of the people they care for. AFPAD supp...

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Alejandro Menjura Molina Jul 3rd, 2014 Perspectives

Sharing ideas about multichannel trends at the “I Transcom Forum” in Lima, Peru


On Tuesday, June 24th, I had the pleasure of participating in the” I Transcom Forum –Multichannel: Integration strategies for your client”, organized by Transcom Peru in Lima. Our aim wit...

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César Mesa Jun 16th, 2014 Perspectives

The voice is the first telemarketing tool


Some people perceive telemarketing as an annoying sales technique. To them it’s nothing but a non-requested call made from a contact center in order to sell a product in an unexpected mom...

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