WIR SIND EIN GLOBALES NETZWERK LOKALER SPEZIALISTEN

Über Transcom

Die Kunden haben hohe Ansprüche an unsere Auftraggeber: Freiheit, Zugang, sofortige Ergebnisse. Die ganze Welt zu ihrer Verfügung. Wir existieren, um Wissenslücken zu füllen, Klarheit zu verschaffen, zu entwirren und zu lösen. Wir sind vereint durch eine endlose Neugier und die Leidenschaft, anderen Menschen zu helfen.

Wir sind die Stimme unserer Auftraggeber. Ausgestattet mit intelligenten Technologien sind wir ein globales Netzwerk aus lokalen Spezialisten, die ehrgeizig individuelle Lösungen finden. Wir entwickeln uns kontinuierlich weiter, um anderen stets einen Schritt voraus zu sein. Neueste Technologien und aktuelle Trends behalten wir im Blick, um eine neue Art Kundenerlebnis zu erschaffen. Vom reaktiven Trouble-Shooting zur aktiven Problemlösung. Das nennen wir smartere Kundenerlebnisse.

Wir sind 29.000 Spezialisten für Kundenerlebnisse, die in 50 Contact Centern und in unserem umfangreichen Netzwerk aus Work-at-Home-Agenten, verteilt auf 21 Länder, arbeiten. Sie bieten Dienstleistungen in insgesamt 33 Sprachen für internationale Marken verschiedenster Branchen an. Wir sind Transcom.

In Deutschland haben wir Standorte in Rostock und Halle (Saale).

Impressum

Unsere Vision

Wir gestalten das Leben einfacher durch smartere Kundenerlebnisse

Unsere Mission

Wir sind die Stimme unserer Auftraggeber – ein globaler Dienstleister, der Leidenschaft als menschlichste Eigenschaft mit intelligenter Technologie vereint, um mit smarteren Kundenerlebnissen zu überzeugen

Unser Wertversprechen

Wir haben eine Leidenschaft für smartere Kundenerlebnisse

Was bedeutet das für...

die Kunden unserer Auftraggeber

Interaktionen, die ihnen das Leben erleichtern, heute und jeden Tag

unsere Auftraggeber

Kunden, die zufriedener sind, mehr kaufen und öfter wiederkehren

Transcom

Tiefere Beziehungen, begeisterte Mitarbeiter

Unsere Mitarbeiter
Leidenschaft als menschliches Talent kombiniert mit intelligenter Technologie

Eine ehrgeizige, kompetente und begeisterte Belegschaft ist der Schlüssel für smartere Kundeninteraktionen und exzellenten Kundenservice. Wir verstehen, wie wichtig es ist, unsere High-Performer zu unterstützen, zu binden und in unsere Talente zu investieren.

Trainings- und Lernprogramme

Wir bieten unseren Mitarbeitern eine anregende Arbeitserfahrung und nachhaltige Entwicklungsmöglichkeiten, um ihre Karriere voranzutreiben, ihre Fähigkeiten stetig zu verbessern und Innovationen zu fördern.

Durch unsere internen Karriere- und Führungsprogramme verwandeln wir unsere Mitarbeiter erfolgreich in exzellente zukünftige Führungskräfte und Spezialisten.

Durch unseren digitalisierten Rekrutierungsprozess wird effizient und objektiv sichergestellt, dass wir und unsere potenziellen Mitarbeiter gut zueinander passen. Gleichzeitig wird dadurch das Risiko von Vorurteilen minimiert.

Wir sind stolz auf die Rolle, die wir im Leben unserer derzeitigen und ehemaligen Mitarbeiter spielen. Als Plattform für die Karriereentwicklung junger Talente lernen unsere Kundenbetreuer, ihre Kommunikations- und Technologiekompetenz in einem dynamischen Umfeld zu stärken.

Wir verbessern uns kontinuierlich und bewerten bewährte Branchenverfahren, um konstant hohe Ergebnisse und Resultate zu erzielen. Auf diese Weise treiben wir die erstklassige Performance- und Lieferqualität voran und positionieren  Transcom als einen der wichtigsten Akteure in der Outsourcing- und Customer-Experience-Branche.

Unsere Sozialverantwortun
Nachhaltigkeit ist integraler Bestandteil unserer Unternehmensstrategie, Unternehmenskultur und unseres Tagesgeschäfts.

Unser CSR-Programm Transcom Cares besteht aus drei Schwerpunkten: Mitarbeiterentwicklung, Gleichberechtigung und Vielfalt sowie gesellschaftliches Engagement.

Lesen Sie unseren neuesten Nachhaltigkeitsbericht

 

Unser Ziel ist es, ehrliche, flexible, sichere und komfortable Arbeitsbedingungen zu schaffen, in denen unsere Mitarbeiter ihre Karriere vorantreiben und in ihrem Arbeitsleben erfolgreich sein können.

Wir sind Vorreiter für Gleichberechtigung und Vielfalt, fokussiert darauf, Talente auf uns aufmerksam zu machen und zu halten, um ein echtes globales Unternehmen zu werden, das darauf vorbereitet ist, in vielfältigen Geschäftskulturen in allen Ecken der Welt zu operieren.

Wir engagieren uns stark in den Gemeinden, in denen wir tätig sind.  Viele unserer gemeinnützigen Aktivitäten entspringen aus der Leidenschaft, mit der unsere Mitarbeiter ihre Zeit und ihre Energie investieren, und machen uns stolz, ein Teil von Transcom zu sein.

Transcom unterstützt uneingeschränkt die zehn Prinzipien von UN Global Compact in Bezug auf Menschenrechte, Arbeitsrechte, Umweltschutz und Korruptionsbekämpfung.

Anlegerbeziehungen
Transcom Holding AB ist ein Spezialist im Bereich Kundenerlebnisse und verfügt über Niederlassungen auf der ganzen Welt.

Michael Weinreich

President & Chief Executive Officer (CEO)

Michael Weinreich

President & Chief Executive Officer (CEO)

Michael was appointed President & Chief Executive Officer in 2017.

Immediately prior to joining Transcom, Michael was Venture Partner and investor at FinLeap, a Berlin-based company builder specialized in fintech. Before FinLeap, Michael chaired Arvato Financial Solutions and developed an international full-service financial BPO Player, recognized as an industry leader by several leading rating agencies. He is also one of the founding members of Startupbootcamp fintech in London, chairs the supervisory board of Datalovers AG and has mentored senior executives on their digital journey at Bernotat & Cie.

Michael studied at the European School of Business, ESB Reutlingen and at the Middlesex University Business School.

Leif Mårtensson

Chief Financial Officer (CFO)

Leif Mårtensson

Chief Financial Officer (CFO)

Leif Mårtensson joined Transcom in 2017 as Chief Financial Officer (CFO).

Before joining Transcom, Mr Mårtensson served as CFO of Hilding Anders Group, the leading bed manufacturing company in Europe. Prior to this role, he has held a number of senior management roles in different sectors.

Leif Mårtensson holds a Master in Business Administration from Lund University, Sweden.

Cecilia Forzelius

Chief People Officer (CPO)

Cecilia Forzelius

Chief People Officer (CPO)

Cecilia joined Transcom in 2015 as HR Director for the North Europe region. Since October, 2017 she serves as Chief People Officer, based at the Stockholm head office.

Cecilia Forzelius has over 15 years’ experience from various senior positions in international organizations. She built the foundation of her HR career at the telecommunications company TeliaSonera in Sweden between 2001 and 2009. In 2009, Cecilia joined Skandia/Old Mutual Group, aleading Insurance and Banking player, where she held various senior HR positions before moving into aline management position at Skandiabanken in 2012, where she was also part of the ExecutiveManagement Team.

Cecilia Forzelius holds a B.Sc. in Human Resource Management from the University of Karlstad, Sweden.

Philip Sköld

Chief Commercial Officer (CCO) and General Manager Global Accounts

Philip Sköld

Chief Commercial Officer (CCO) and General Manager Global Accounts

Philip Sköld joined Transcom in 2015 as Chief Commercial Officer (CCO).

Philip has over 17 years of international strategy consulting experience from Bain & Company (1997-2014), where he was elected Partner in 2006. He has held various senior leadership positions at Bain & Company, including Head of the Nordic Customer Strategy & Marketing practice and leader in the EMEA practice. He has extensive experience of growth strategy, M&A and all aspects of commercial excellence, having led some of the largest customer centricity change programs for Bain globally. His experience also includes serving as Director of Marketing & Business Development at Duni AB.

Philip Sköld holds a Master of Science degree in Industrial Engineering & Management from the Royal Institute of Technology (KTH) in Stockholm, Sweden. He is also a graduate of the Advanced Management Program at Harvard Business School.

Stefan Berg

Chief Technology Officer (CTO)

Stefan Berg

Chief Technology Officer (CTO)

Stefan joined Transcom in September 2018, as Chief Technology Officer. Stefan has a background within Computer Science and Software Engineering, and his career spans notable positions in well-known brands as well as startups, such as Business Area Manager for Cybercom Group, CIO for Sweden’s largest MSO/ISP Com Hem AB, and most recently, VP Connected Consumer Solutions Electrolux, where he previously served as VP of Operations and Technology.

Mark Lyndsell

Chief Executive Officer, Global English Region

Mark Lyndsell

Chief Executive Officer, Global English Region

Mark joined Transcom in 2009 as Senior Director for UK & European Accounts based in the Philippines. More recently, Mark was ​Country Manager for UK & Asia Pacific Accounts with responsibility for both the operational delivery and client relationship management of major UK, Australian and New Zealand clients serviced out of the Philippines. Mark was appointed General Manager Asia & UK in June 2016, and most recently CEO, Global English Region, in January, 2018.

Prior to joining Transcom, Mark held senior positions in organizations such as Tiscali Telecom, UK Broadband (A PCCW Subsidiary), The Telegraph Group, Nextcall, and BT Cellnet & Optimal Communications. Mark has over 25 years' experience within the telecom and BPO industries.

Mark joined the British Army straight from school where he trained in the Royal Corps of Signals.

Alexandra Dahan

Head of Corporate Projects

Alexandra Dahan

Head of Corporate Projects

Helene Ruda

Head of Group Communications

Helene Ruda

Head of Group Communications

Christian Hultén

Chief Operating Officer, Europe

Christian Hultén

Chief Operating Officer, Europe

Christian joined Transcom in 2012 as General Manager of the North Europe Region, with responsibility for Transcom’s operations in Sweden, Norway, the Netherlands, and the Baltic countries. Christian was appointed COO Europe in January 2018.

Prior to joining Transcom, Christian was CEO of ZeroLime, a software company developing and deploying video-based recruitment solutions. Christian also spent several years in senior management roles at Sykes. He was also part of the management team that established the Excellent Group in the Nordics.

Christian holds a Masters Degree in Political Science, International Relations from the University of Uppsala.

Pernilla Oldmark

General Manager, Nordic Cluster

Pernilla Oldmark

General Manager, Nordic Cluster

Pernilla joined Transcom in 2018 as General Manager for the Nordics. She has more than 20 years of experience from the Telecom and Service industry and in driving change in commercial organizations.

Prior to joining Transcom, Pernilla was Chief Commercial Officer for Cabonline Group, responsible for customer service, communication, marketing and sales for all brands within the Group. Before Cabonline, Pernilla spent 19 years at Tele2 in various senior positions, most recently as Communications and Marketing Director.

Pernilla holds a Master of Law from Stockholm University, Sweden.

Juan Brun

General Manager, Iberia Cluster

Juan Brun

General Manager, Iberia Cluster

Juan’s experience in the contact center industry spans more than ten years. In recent years, he has been responsible for operations in various countries and regions, e.g. in Iberia, Latin America and EMEA.

Juan’s extensive career with Transcom began in 2002 and, after a short period as Director of Operations for another company in the industry, he rejoined Transcom in 2016 as Country Manager for Iberia, with responsibility for operations in Spain and Portugal.

Juan holds a Degree in Law from the Complutense University of Madrid, an MBA from the University of León and a GMP (General Management Program) from IESE Business School.

Gianluca Gemma

General Manager, Italy Cluster

Gianluca Gemma

General Manager, Italy Cluster

Gianluca joined Transcom in 2012 as Head of Finance in Luxembourg, with responsibility for Transcom Group’s accounting and controlling, financial statements and consolidated financial statements. Since then he has held increasingly important positions, and advanced to his current position as GM Italy Cluster in January, 2018.

Prior to joining Transcom, Gianluca gained experience in several industries such as Communications, Insurance, Fashion and Energy where he played different roles in the finance area, such as Internal Auditor and Group Controller. He served large organizations like Falck Renewables, H3G, Prada, PwC and the Unipol Group.

Gianluca holds a Masters Degree in Business and Administration from the Bocconi Business School in Milan.

Joop Evers

General Manager, Central Cluster

Joop Evers

General Manager, Central Cluster

Joop joined Transcom in 2010 as Managing Director of the Netherlands, and was appointed GM, Central Cluster, in January 2018.

Prior to joining Transcom, Joop was Chief Service Officer and Chairman at Ziggo, responsible for Customer Care and Field Service Support and also spent over 8 years at T-Mobile as the Executive Vice President of Customer Operations.

Joop has over 30 years of experience within in the telecom and customer contact industries and has worked on many successful international projects.

Fredrik Cappelen

Chairman

Fredrik Cappelen

Chairman

Elected to the Board in 2015, chairman since 2017

Born: 1957

Nationality: Swedish

Other assignments: Chairman of the board of directors of Dustin Group AB, Dometic AB and Terveystalo Oy, and board member of Securitas AB.

Previously the chairman of the board of directors of Byggmax Group AB, Svedbergs i Dalstorp AB, Sanitec Oy, Granngården AB, Munksjö AB, Munksjö Holding AB, GG Holding AB, Carnegie Holding AB and Carnegie Investment Bank AB as well as board member in Cramo Oy, Munksjö Oy and WPO Service AB.

Mr. Cappelen holds a MSc in Economics from Uppsala University.

Mattias Holmström

Elected to the Board in 2017

Mattias Holmström

Elected to the Board in 2017

Born: 1983

Nationality: Swedish citizen

Other assignments: Member of the board of Meltwater Group

Mattias Holmström is a director at Altor Equity Partner AB. In addition, Mattias Holmström is a board member of Meltwater Group. Mattias Holmström holds an MSc in Industrial Engineering and Management from KTH Royal Institute of Technology.

Klas Johansson

Elected to the Board in 2015

Klas Johansson

Elected to the Board in 2015

Born: 1976

Nationality: Swedish citizen

Other assignments: Board member of Carnegie, CTEK, Gelato Group and Nova Austral.

Klas Johansson is a Partner at Altor. Previously, Klas was an employee of McKinsey & Company and has served as board member of Ewos and deputy board member of Lindorff.

Mr. Johansson holds a MSc from the Stockholm School of Economics.

Fredrik Nylander

Elected to the board in 2018

Fredrik Nylander

Elected to the board in 2018

Born: 1978

Nationality: Swedish

Other assignments: Board member BTI Studios

Fredrik Nylander is technology advisor at Lakestar, Zürich. He was previously CTO/EVP of Tumblr and Oscar Insurance in New York.

Eivind Roald

Elected to the board in 2018

Eivind Roald

Elected to the board in 2018

Born: 1966

Nationality: Norwegian

Eivind Roald is an industrial advisor with Altor Equity Partners. He previously served as Chief Commercial Officer and Executive Vice President at SAS AB since 2012. Before he joined SAS he was the Managing Director for Hewlett-Packard Norway from 2005-2012.

Alfred von Platen

Elected to the board in 2018

Alfred von Platen

Elected to the board in 2018

Born: 1968

Nationality: Swedish

Alfred von Platen is the CEO of Xzakt Kundrelation AB. Before that, he had a position as Marketing manager at the London Stock Exchange Nordic Regional Office. Previously 25 years entrepreneurship within the Finance and Customer Service industries.

Eignerstruktur
Am 21. Dezember 2016 unterbreitete Altor den Anteilseignern von Transcom ein öffentliches Übernahmeangebot zur Übertragung aller Aktien von Transcom auf Altor.

Nach Ablauf der endgültigen Annahmeperiode im März 2017 hielt Altor über 98 Prozent der Aktien und Stimmen an Transcom. Der letzte Handelstag der Transcom-Aktie war der 10. April 2017. Altor hat beschlossen, die Zwangsübernahme der restlichen Aktien des Unternehmens in die Wege zu leiten.