WIR SIND EIN GLOBALES NETZWERK LOKALER SPEZIALISTEN

Über Transcom

Die Kunden haben hohe Ansprüche an unsere Auftraggeber: Freiheit, Zugang, sofortige Ergebnisse. Die ganze Welt zu ihrer Verfügung. Wir existieren, um Wissenslücken zu füllen, Klarheit zu verschaffen, zu entwirren und zu lösen. Wir sind vereint durch eine endlose Neugier und die Leidenschaft, anderen Menschen zu helfen.

Wir sind die Stimme unserer Auftraggeber. Ausgestattet mit intelligenten Technologien sind wir ein globales Netzwerk aus lokalen Spezialisten, die ehrgeizig individuelle Lösungen finden. Wir entwickeln uns kontinuierlich weiter, um anderen stets einen Schritt voraus zu sein. Neueste Technologien und aktuelle Trends behalten wir im Blick, um eine neue Art Kundenerlebnis zu erschaffen. Vom reaktiven Trouble-Shooting zur aktiven Problemlösung. Das nennen wir smartere Kundenerlebnisse.

Wir sind 27.000 Spezialisten für Kundenerlebnisse, die in 50 Contact Centern und in unserem umfangreichen Netzwerk aus Work-at-Home-Agenten, verteilt auf 20 Länder, arbeiten. Sie bieten Dienstleistungen in insgesamt 33 Sprachen für internationale Marken verschiedenster Branchen an. Wir sind Transcom.

In Deutschland haben wir Standorte in Rostock und Halle (Saale).

Impressum

Unsere Vision

Wir gestalten das Leben einfacher durch smartere Kundenerlebnisse

Unsere Mission

Wir sind die Stimme unserer Auftraggeber – ein globaler Dienstleister, der Leidenschaft als menschlichste Eigenschaft mit intelligenter Technologie vereint, um mit smarteren Kundenerlebnissen zu überzeugen

Unser Wertversprechen

Wir haben eine Leidenschaft für smartere Kundenerlebnisse

Was bedeutet das für...

die Kunden unserer Auftraggeber

Interaktionen, die ihnen das Leben erleichtern, heute und jeden Tag

unsere Auftraggeber

Kunden, die zufriedener sind, mehr kaufen und öfter wiederkehren

Transcom

Tiefere Beziehungen, begeisterte Mitarbeiter

Unsere Mitarbeiter
Leidenschaft als menschliches Talent kombiniert mit intelligenter Technologie

Eine ehrgeizige, kompetente und begeisterte Belegschaft ist der Schlüssel für smartere Kundeninteraktionen und exzellenten Kundenservice. Wir verstehen, wie wichtig es ist, unsere High-Performer zu unterstützen, zu binden und in unsere Talente zu investieren.

Trainings- und Lernprogramme

Wir bieten unseren Mitarbeitern eine anregende Arbeitserfahrung und nachhaltige Entwicklungsmöglichkeiten, um ihre Karriere voranzutreiben, ihre Fähigkeiten stetig zu verbessern und Innovationen zu fördern.

Durch unsere internen Karriere- und Führungsprogramme verwandeln wir unsere Mitarbeiter erfolgreich in exzellente zukünftige Führungskräfte und Spezialisten.

Durch unseren digitalisierten Rekrutierungsprozess wird effizient und objektiv sichergestellt, dass wir und unsere potenziellen Mitarbeiter gut zueinander passen. Gleichzeitig wird dadurch das Risiko von Vorurteilen minimiert.

Wir sind stolz auf die Rolle, die wir im Leben unserer derzeitigen und ehemaligen Mitarbeiter spielen. Als Plattform für die Karriereentwicklung junger Talente lernen unsere Kundenbetreuer, ihre Kommunikations- und Technologiekompetenz in einem dynamischen Umfeld zu stärken.

Wir verbessern uns kontinuierlich und bewerten bewährte Branchenverfahren, um konstant hohe Ergebnisse und Resultate zu erzielen. Auf diese Weise treiben wir die erstklassige Performance- und Lieferqualität voran und positionieren  Transcom als einen der wichtigsten Akteure in der Outsourcing- und Customer-Experience-Branche.

Unsere Sozialverantwortung
Nachhaltigkeit ist integraler Bestandteil unserer Unternehmensstrategie, Unternehmenskultur und unseres Tagesgeschäfts.

Unser CSR-Programm Transcom Cares besteht aus drei Schwerpunkten: Mitarbeiterentwicklung, Gleichberechtigung und Vielfalt sowie gesellschaftliches Engagement.

Lesen Sie unseren neuesten Nachhaltigkeitsbericht

 

Unser Ziel ist es, ehrliche, flexible, sichere und komfortable Arbeitsbedingungen zu schaffen, in denen unsere Mitarbeiter ihre Karriere vorantreiben und in ihrem Arbeitsleben erfolgreich sein können.

Wir sind Vorreiter für Gleichberechtigung und Vielfalt, fokussiert darauf, Talente auf uns aufmerksam zu machen und zu halten, um ein echtes globales Unternehmen zu werden, das darauf vorbereitet ist, in vielfältigen Geschäftskulturen in allen Ecken der Welt zu operieren.

Wir engagieren uns stark in den Gemeinden, in denen wir tätig sind.  Viele unserer gemeinnützigen Aktivitäten entspringen aus der Leidenschaft, mit der unsere Mitarbeiter ihre Zeit und ihre Energie investieren, und machen uns stolz, ein Teil von Transcom zu sein.

Transcom unterstützt uneingeschränkt die zehn Prinzipien von UN Global Compact in Bezug auf Menschenrechte, Arbeitsrechte, Umweltschutz und Korruptionsbekämpfung.

Anlegerbeziehungen
Transcom Holding AB ist ein Spezialist im Bereich Kundenerlebnisse und verfügt über Niederlassungen auf der ganzen Welt.

Michael Weinreich

President & Chief Executive Officer (CEO)

Michael Weinreich

President & Chief Executive Officer (CEO)

Michael was appointed President & Chief Executive Officer in 2017.

Immediately prior to joining Transcom, Michael was Venture Partner and investor at FinLeap, a Berlin-based company builder specialized in fintech. Before FinLeap, Michael chaired Arvato Financial Solutions and developed an international full-service financial BPO Player, recognized as an industry leader by several leading rating agencies. He is also one of the founding members of Startupbootcamp fintech in London, chairs the supervisory board of Datalovers AG and has mentored senior executives on their digital journey at Bernotat & Cie.

Michael studied at the European School of Business, ESB Reutlingen and at the Middlesex University Business School.

Jonas Dahlberg

Chief Financial Officer (CFO)

Jonas Dahlberg

Chief Financial Officer (CFO)

Jonas Dahlberg joined Transcom in June 2019 as Chief Financial Officer (CFO).

Before joining Transcom, Jonas was the CFO for Sweco Group. He was previously President of Sweco Russia and Sweco’s director of business development. Before joining Sweco in 2008, Jonas was Associate Principal at McKinsey & Company.

Jonas holds an M.Sc. in engineering physics and a B.Sc. in business administration.

Eva Wikmark Walin

Chief People Officer (CPO)

Eva Wikmark Walin

Chief People Officer (CPO)

Eva Wikmark Walin has extensive experience working with Global HR and talent management, talent acquisition as well as transition and transformation management (M&A) with many years in IBM Global Services amongst other companies. Her background is Senior managing consultant, Nordic and European business leader, HR director as well as Global Customer Service director within the IT and Telco industry since 25 years.

Business economics and psychology studies contributes to a degree within cognitive behavior therapy where her passion shows for leadership development, people and culture as certified coach and leadership trainer. 

Eva has a career as professional board member, she is part of the Advisory Board for Executive Hub in Stockholm as well as the Founder of a non profit organization supporting Orphanages in Estonia, due to her Estonian origin.

Stefan Berg

Chief Technology Officer (CTO)

Stefan Berg

Chief Technology Officer (CTO)

Stefan joined Transcom in September 2018, as Chief Technology Officer. Stefan has a background within Computer Science and Software Engineering, and his career spans notable positions in well-known brands as well as startups, such as Business Area Manager for Cybercom Group, CIO for Sweden’s largest MSO/ISP Com Hem AB, and most recently, VP Connected Consumer Solutions Electrolux, where he previously served as VP of Operations and Technology.

Mark Lyndsell

Chief Executive Officer, Global English Region

Mark Lyndsell

Chief Executive Officer, Global English Region

Mark joined Transcom in 2009 as Senior Director for UK & European Accounts based in the Philippines. More recently, Mark was ​Country Manager for UK & Asia Pacific Accounts with responsibility for both the operational delivery and client relationship management of major UK, Australian and New Zealand clients serviced out of the Philippines. Mark was appointed General Manager Asia & UK in June 2016, and most recently CEO, Global English Region, in January, 2018.

Prior to joining Transcom, Mark held senior positions in organizations such as Tiscali Telecom, UK Broadband (A PCCW Subsidiary), The Telegraph Group, Nextcall, and BT Cellnet & Optimal Communications. Mark has over 25 years' experience within the telecom and BPO industries.

Mark joined the British Army straight from school where he trained in the Royal Corps of Signals.

Alexandra Dahan

Head of Corporate Projects

Alexandra Dahan

Head of Corporate Projects

Helene Ruda

Head of Group Communications

Helene Ruda

Head of Group Communications

Steffen Bagge

Chief Operating Officer, Europe

Steffen Bagge

Chief Operating Officer, Europe

Steffen Bagge joined Transcom as the Chief Operating Officer Europe in August, 2019. He has over 14 years’ experience of leading roles within BPO and sales operations. Steffen is experienced in driving transformational changes and has a proven track record in driving substantial growth and improving performance.

Before joining Transcom, Steffen was SVP, Head of Customer Contact Centers at YouSee and TDC and was a part one of the biggest digital transformation projects in Danish history. Prior to TDC Steffen held the position as Country Director, Head of Nordics at Sitel. 

Steffen has also co-founded and held the position as Member of the Board of Plecto, a real-time business intelligence dashboard, now operating in 60 countries. 

Steffen holds a BA in Business Administration from Copenhagen Business School.

Pernilla Oldmark

General Manager, Nordic Cluster

Pernilla Oldmark

General Manager, Nordic Cluster

Pernilla joined Transcom in 2018 as General Manager for the Nordics. She has more than 20 years of experience from the Telecom and Service industry and in driving change in commercial organizations.

Prior to joining Transcom, Pernilla was Chief Commercial Officer for Cabonline Group, responsible for customer service, communication, marketing and sales for all brands within the Group. Before Cabonline, Pernilla spent 19 years at Tele2 in various senior positions, most recently as Communications and Marketing Director.

Pernilla holds a Master of Law from Stockholm University, Sweden.

Juan Brun

General Manager, Iberia Cluster

Juan Brun

General Manager, Iberia Cluster

Juan’s experience in the contact center industry spans more than ten years. In recent years, he has been responsible for operations in various countries and regions, e.g. in Iberia, Latin America and EMEA.

Juan’s extensive career with Transcom began in 2002 and, after a short period as Director of Operations for another company in the industry, he rejoined Transcom in 2016 as Country Manager for Iberia, with responsibility for operations in Spain and Portugal.

Juan holds a Degree in Law from the Complutense University of Madrid, an MBA from the University of León and a GMP (General Management Program) from IESE Business School.

Gianluca Gemma

General Manager, Italy Cluster

Gianluca Gemma

General Manager, Italy Cluster

Gianluca joined Transcom in 2012 as Head of Finance in Luxembourg, with responsibility for Transcom Group’s accounting and controlling, financial statements and consolidated financial statements. Since then he has held increasingly important positions, and advanced to his current position as GM Italy Cluster in January, 2018.

Prior to joining Transcom, Gianluca gained experience in several industries such as Communications, Insurance, Fashion and Energy where he played different roles in the finance area, such as Internal Auditor and Group Controller. He served large organizations like Falck Renewables, H3G, Prada, PwC and the Unipol Group.

Gianluca holds a Masters Degree in Business and Administration from the Bocconi Business School in Milan.

Robert Kresing

General Manager, Central Cluster

Robert Kresing

General Manager, Central Cluster

Robert joined Transcom in April 2019 as General Manager for the Central Cluster.

Prior to joining Transcom, Robert spent ten years in leading positions at arvato Bertelsmann AG, including establishing and managing the country organizations in Latin America. He continued his career as the Managing Partner for BPO at Accenture and held the position as COO and interim CEO for ExtraEnergie Group in Germany. Robert most recently co-founded and held the position as Managing Director at Terram Energy, a startup energy supplier in Germany focusing on the consumer and SME markets.

Robert holds a BA in International Management from the International Partnership of Business Schools (IPBS).

Fredrik Cappelen

Chairman

Fredrik Cappelen

Chairman

Elected to the Board in 2015, chairman since 2017

Born: 1957

Nationality: Swedish

Other assignments: Chairman of the board of directors of Dustin Group AB, Dometic AB and Terveystalo Oy, and board member of Securitas AB.

Previously the chairman of the board of directors of Byggmax Group AB, Svedbergs i Dalstorp AB, Sanitec Oy, Granngården AB, Munksjö AB, Munksjö Holding AB, GG Holding AB, Carnegie Holding AB and Carnegie Investment Bank AB as well as board member in Cramo Oy, Munksjö Oy and WPO Service AB.

Mr. Cappelen holds a MSc in Economics from Uppsala University.

Mattias Holmström

Elected to the Board in 2017

Mattias Holmström

Elected to the Board in 2017

Born: 1983

Nationality: Swedish citizen

Other assignments: Member of the board of Meltwater Group

Mattias Holmström is a director at Altor Equity Partner AB. In addition, Mattias Holmström is a board member of Meltwater Group. Mattias Holmström holds an MSc in Industrial Engineering and Management from KTH Royal Institute of Technology.

Klas Johansson

Elected to the Board in 2015

Klas Johansson

Elected to the Board in 2015

Born: 1976

Nationality: Swedish citizen

Other assignments: Board member of Carnegie, CTEK, Gelato Group and Nova Austral.

Klas Johansson is a Partner at Altor. Previously, Klas was an employee of McKinsey & Company and has served as board member of Ewos and deputy board member of Lindorff.

Mr. Johansson holds a MSc from the Stockholm School of Economics.

Fredrik Nylander

Elected to the board in 2018

Fredrik Nylander

Elected to the board in 2018

Born: 1978

Nationality: Swedish

Other assignments: Board member BTI Studios

Fredrik Nylander is technology advisor at Lakestar, Zürich. He was previously CTO/EVP of Tumblr and Oscar Insurance in New York.

Eivind Roald

Elected to the board in 2018

Eivind Roald

Elected to the board in 2018

Born: 1966

Nationality: Norwegian

Eivind Roald is an industrial advisor with Altor Equity Partners. He previously served as Chief Commercial Officer and Executive Vice President at SAS AB since 2012. Before he joined SAS he was the Managing Director for Hewlett-Packard Norway from 2005-2012.

Alfred von Platen

Elected to the board in 2018

Alfred von Platen

Elected to the board in 2018

Born: 1968

Nationality: Swedish

Alfred von Platen was until December 2018 the CEO of Xzakt Kundrelation AB. Before that, he had a position as Marketing manager at the London Stock Exchange Nordic Regional Office. Previously 25 years entrepreneurship within the Finance and Customer Service industries.

Eignerstruktur
Transcom ist ein Unternehmen in Privatbesitz. Altor Fund IV ist der Mehrheitseigentümer, neben dem bedeutenden Minderheitsinvestor Gunilla von Platen (früherer Gründer und Inhaber von Xzakt Kundrelation), sowie Schlüsselpersonen aus dem Transcom-Management-Team.

Altor ist eine Gruppe von Private-Equity-Fonds, die auf Investitionen in mittelständische Unternehmen und deren Entwicklung ausgerichtet sind, um dauerhafte Werte zu schaffen und als wertvoller Partner für Eigentümer und Manager einen entscheidenden Beitrag zum Aufbau von Weltklasse-Unternehmen zu leisten. Führende internationale institutionelle Investoren haben den vier Altor-Fonds insgesamt 5,8 Mrd. EUR zugesagt. Altor bemüht sich aktiv um den Aufbau und die Entwicklung von Unternehmen, in Partnerschaft mit den früheren Eigentümern, wodurch sie in der Mehrheit ihrer Investitionen eine Miteigentümerschaft erzielen konnten.